Frequently Asked Questions
Everything you need to know about shopping at COCO by Zara Shahjahan
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 3-5 working days. For international shipping, please allow 7-10 working days depending on the destination and customs clearance.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number. You can use this number on our courier partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer exchanges for items that are damaged or incorrectly sized within 7 days of delivery, provided the tags are intact and the garment is unworn. Please note that we do not offer cash refunds.
Which payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as all major credit and debit cards (Visa, Mastercard) and bank transfers for both local and international customers.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it against our chart to ensure the perfect fit for our silhouettes.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, slight variations in color may occur.